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eharmony Review

Overview

eharmony uses a scientific approach to matchmaking to connect compatible singles and cultivate long-term relationships. With a series of questions to new members, eharmony collects data to make matches that are statistically likely to succeed in a long-term relationship. In addition, eharmony has launched CompatiblePartners, a dating site dedicated to the gay and lesbian community.

Pros

  • Patented compatibility quiz
  • Intuitive and well-designed profile
  • CompatiblePartners site for gay and lesbian online dating

Cons

  • Suitable for commitment-minded singles only
  • Lengthy signup process
  • No control over search

Visit eharmony

Video Review

Signup Process

The personality questionnaire is the core of eharmony’s scientific matchmaking process and the longest part of signing up. While the questionnaire is lengthy, with over 400 questions to answer, it is well worth it to take this step seriously.

There are a few different types of questions. Most take only seconds to answer, while others need a little more thought. Users can choose from preset options to declare their education, employment, religion and physical attributes, and then go on from there to some more probing questions. These are innovatively designed to uncover layers of each member’s personality and involve them ranking themselves by descriptions or adjectives on a scale.

Once this section is complete, the free writing questions are a good opportunity to share more about interests and passions.

The next step is dedicated to describing the ideal match, including deal breakers and expectations in both physical appearance and lifestyle choices.

All of the information given will be used to scientifically find each user the most compatible matches from the millions of singles on the website. In addition, the Book of You, which is based on the personality questionnaire, lets members discover even more about themselves.

The signup process is lengthy, but it should be taken seriously, as the more information users provide about their personality and about what they are looking for, the higher the likelihood of finding a suitable match.

Prices

Prices for eharmony are split by packages. There are free accounts which do not include most features. Users who sign up for the Basic membership will be able to view matches and message them. However, features like “RelyID”, “SecureCall” or the “Premium Book of You” will only be available for users with a Total Connect membership.

LengthPrice per MonthTotal Price
6 Months$29.90$179.40
3 Months$29.95$89.95
1 Month$59.95$59.95

Matchmaking & Search Functions

eharmony’s unique matching system is what distinguishes it from similar services. After completing the personality quiz, eharmony’s trained experts will match users based on 29 dimensions of personality and compatibility, and according to its own scientific and mathematical algorithms. Matches are sent out directly to each user’s inbox on a daily basis. Users can look at a photo and profile and then decide whether to get in touch. At this point a paid subscription package is needed.

Instead of giving users the ability to look through profiles using search terms or keywords, eharmony does all of the hard work and in fact there is no option of conducting a manual search. While this takes away the element of control, it can also be a relief to sit back and let someone else do the work. Users can mark certain questions of the personality quiz as “very important” and will be better matched to like-minded singles. This is especially important for religious singles who are looking for someone with the same denomination.

Features & Communication Tools

After completing the personality profile, members can improve their profile by adding interests and hobbies, as well as further information about what they are looking for. Beautifully designed, the profile can be an excellent first impression.

The paid subscription memberships unlock communication tools, such as regular inbox messages and SecureCall, which is a secure phone line that lets users chat safely without disclosing their phone number. Moreover, “RelyID”, which lets members verify their identity, helps other users to feel safe when contacting them. Paid memberships also include the ability to see who viewed your photos and profile, send and receive unlimited messages and check out the advice forums for all the best relationship tips and tricks from the experts.

Another great feature is the guided communication, which helps to get a conversation step-by-step started to break the ice with a crush. The “What-If” service allows singles to browse additional profiles and take some more control over their dating experience.

In 2009, eharmony launched CompatiblePartners, its own dating site catering to the gay community. Although the name is different, the concept is the same and CompatiblePartners aims to match lesbian and gay singles looking for serious relationships with other singles who match their personality based on the same personality questionnaire used by eharmony.

Safety & Security

Safety is a priority for eharmony and its model does not leave much opportunity for scammers or online hackers, amongst others because of the in-depth signup process. We tried creating a quick and fake account and were blocked within 12 hours of sign up.

eharmony wants to ensure that all users experience maximum comfort, and provides a comprehensive safety document accessible from the website. This details how to keep personal information safe online, how to spot anything suspicious and report it immediately, and how to keep safety first when meeting someone from online.

Additionally, the “SecureCall” system protects users’ phone numbers until they are ready to talk off platform. The ID verification system cuts down on the amount of imposters in the system, ensuring users can trust that profiles belong to real singles. In order to receive eharmony mail messages, users have to mutually agree which gives users complete control of communication with each other.

What Users are Saying

"Hang in there and eharmony will help you meet your match. I met someone terrific. Thanks eharmony!" - Joe, June 23, 2017

"I went through the entire signup process and did not find compatible matches." - Sandy, March 8, 2017

Help & Support

In comparison to other online dating websites, eharmony does a lot better when it comes to support. It offers customer support via email which is manned 24/7 to answer any question, as well as a dedicated phone line during working hours and on Saturdays. This makes it a great choice for those who want the option of human trained support at the end of the line. The FAQ section is extensive and a great option for autonomous troubleshooting.

Bottom Line

The focus of eharmony’s services is building long-term relationships by finding compatible matches for each user. Security features are in place to make sure users do not get catfished and to protect any personal information. While relatively pricey compared to other dating sites on the market, we highly recommend eharmony for singles looking for a lasting relationship.

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